26. Click here to find out what's a CVV2 or CVC2 or CID number
27. What TAXES do I have to pay ?
28. Shipping to the Canadian very far North will require additional fees.
An example of only SOME of the locations requiring additional shipping fees can be seen here.
Canada Post Air Stage locations which required additional shipping fees ?
29. More Questions?
1.
Who are we?
We
are a Canadian internet business selling quality
knives at discount prices worldwide. Knife
Zone is a division of Digital Canoe Inc.
which is an incorporated business located in
Regina, Saskatchewan Canada owned and operated by Pauline Favreau.
2.
Where are we?
Knife
Zone
Regina, Saskatchewan
Canada
Unlike a traditional store where people can touch and feel products, our store is our website. As an internet/warehouse only business,
only local clients or clients visiting Regina can make an appointment
to view their purchases and save the cost of shipping.
3.
How to contact us:
Click here for
our phone and email contact info.
4.
Do you have print catalogs?
Yes, we have a catalog which is over 1000 pages, 400 brands
and about 20,000 items for sale on our website. Knife Zone Catalog .. click here
5.
Cost of shipping?
Cost
of shipping will vary depending on the length of your items, your location and shipping method you
select. We will clearly outline your shipping cost before the checkout procedure is complete. Our
shipping costs are very competitive.Click here for details
6.
How quickly do you ship?
Some orders will ship within a few days, however to avoid disappointment, Please allow 2 1/2 - 4 weeks (up to 20 business days) for delivery of your items.
We keep a large inventory in Regina, but we sell over 20,000 unique items. Therefore, in order to keep the costs down for our customers, depending on popularity, not every item may be available in Regina every day. We will inform you by email when to expect your order. If you require a more prompt delivery date of any item please advise us as soon as possible so we can work diligently to accelerate your order.
Click here to see our shipping policy.
7.
Where will we ship to?
We
will ship to most anywhere in the world that is not
experiencing political strife. At this time credit
card orders are limited to North America, Western
Europe, Australia, and Japan. Customers from other
countries must purchase using a cashiers check or
money order drawn on Canadian dollars. See our
shipping policy for further details.
8.
Do you do special orders?
Yes,
we do special orders. We have access to hundreds of
brands that are not listed on our web site. Simply
email our sales department and we will determine if
the item can be obtained and at what
price.
9.
Will you give a bulk rate discount?
Yes,
please email us for discount rates of large orders
of multiple items (over $500.00)
10.
In which languages can you do business?
Although
our web site is entirely in English, we have some
limited ability to do business in French.
11.
Do you sell switch blades or push
knives?
No,
we do not sell switch blades or push knives. These
items are not legal for sale in Canada. Please refer to page 37 of Canada Customs document
D19-13-2-e.pdf
12.
Is it safe to pay by credit card?
Payment
by credit card is by far the safest method of
payment anytime, anywhere. All of our credit card
transactions are completely secure and only our
payment gateway will see your credit card number.
We do not see your credit card number. See our
security policy for further information.
13.
Can I order over the phone?
Yes
you may, however we cannot guarantee personal
service at all times. You may have to leave a
message and we will get back to you. Please
indicate when is the best time to call you back. We
will call you in the evening or weekends if you
wish.
14.
Can I buy without using a credit card?
We accept Visa, Mastercard, American Express, Discover and Interac online.
We also accept postal money orders and certified cheques.
In that case you would either mail, email or fax
your order. Once we receive your certified cheque or money
order the product will be shipped. Click here for instruction on how to order using a money order.
We do NOT accept Paypal or electronic funds transfer.
15.
Will I get junk mail?
Absolutely
not. We do not share our client database with
anyone. Any personal information you give us is
used solely to fulfill your order. See privacy policy for further
detail.
16.
How will my name and address be used?
Your
name and address is used solely to fulfill your
order. See privacy policy for further detail.
17.
Can I return my purchase if I'm not
satisfied?
Yes.
However, before returning a product you must email customer
service for an RA# (Return Authorization). Please click here for our returns policy.
18.
Can I exchange my purchase?
Yes
you can, please click here to view our exchange policy.
19.
Product Warranties?
All
items sold carry the manufacturers warranty. Please
contact us so we may direct you to the appropriate manufacturer for
all warranty and repair issues. This will ensure a
quick resolution to your warranty issues. In the event the merchandise was damaged
during shipping you will need to contact us for a
return authorization #.
20.
Privacy?
Click
here for our privacy
policy.
21.
Security?
Click
here for our security
statement.
22.
Do you sell butterfly knives or balisong knives.
NO, we don't sell true butterfly knives, balisong knives, switch blades or any other item that is illegal for sale in Canada. Please
refer to page 37 of Canada Customs document D19-13-2-e.pdf However, we do sell a modified balisong knife which is legal in Canada. click here for details
24.
What are the knife laws in Canada
Click here
25. Cane Swords are they legal in Canada ?
Yes, it's legal to own a cane sword in Canada as long as the blade is over 30cms.
Please refer to page 37 part 3 section 10 of Canada Customs document
D19-13-2-e.pdf
28.
More Questions? click here
