Why do USA knife websites look cheaper than Canadian websites?

Please note almost all knives and swords are NOT made in the USA. A strong Canadian dollar DOES NOT help buy these items made outside of the US.

Also we still have much higher costs of doing business see Why can´t Canadian Prices be the same as US Prices Also tax freedom day in the US is April while in Saskatchewan it's near the end of June !

1. Who are we?

We are a Canadian internet business selling quality knives at discount prices worldwide.

Knife Zone is a division of Digital Canoe Inc. which is an incorporated business located in Regina, Saskatchewan Canada owned and operated by Pauline Favreau.

2. Where are we?

Knife Zone
Regina, Saskatchewan
Canada

We are an Internet only business. Therefore, our
products can only be viewed by making an appointment.

3. How to contact us:

Click here for our phone and email contact info.

4. Do you have print catalogs?

Yes, we have added our 2010 catalog which is over 1000 pages, 375 brands and about 16,000 items for sale on our website. www.knifezone.ca/misc/catalog

5. Cost of shipping?

Cost of shipping will vary depending on weight, size of product your location and shipping method you select. We will clearly outline your shipping cost before the checkout procedure is complete. Our shipping costs are very competitive.Click here for details

6. How quickly do you ship?

Some items will ship within a few days, however to avoid disappointment, please allow 2-3 weeks (up to 15 business days) for delivery of your items. In order to keep the costs down for our customers, we do not keep a large inventory as we sell 16,000 unique items. We will inform you by email when to expect your order. If you require a more prompt delivery date of any item please advise us as soon as possible so we can work diligently to accelerate your order. Click here to see our shipping policy.

7. Where will we ship to?

We will ship to most anywhere in the world that is not experiencing political strife. At this time credit card orders are limited to North America, Western Europe, Australia, and Japan. Customers from other countries must purchase using a cashiers check or money order drawn on Canadian dollars. See our shipping policy for further details.

8. Do you do special orders?

Yes, we do special orders. We have access to dozens of brands that are not listed on our web site. Simply email our sales department and we will determine if the item can be obtained and at what price.

9. Will you give a bulk rate discount?

Yes, please email us for discount rates of large orders of multiple items (over $500.00)

10. In which languages can you do business?

Although our web site is entirely in English, we have some limited ability to do business in French.

11. Do you sell switch blades or push knives?

No, we do not sell switch blades or push knives. These items are not legal for sale in Canada. Please refer to page 37 of Canada Customs document D19-13-2-e.pdf

12. Is it safe to pay by credit card?

Payment by credit card is by far the safest method of payment anytime, anywhere. All of our credit card transactions are completely secure and only our payment gateway will see your credit card number. We do not see your credit card number. See our security policy for further information.

13. Can I order over the phone?

Yes you may, however we cannot guarantee personal service at all times. You may have to leave a message and we will get back to you. Please indicate when is the best time to call you back. We will call you in the evening or weekends if you wish.

14. Can I buy without using a credit card?

Yes, you may buy using a money order or certified cheque. In that case you would either mail, email or fax your order. Once we receive your certified cheque or money order the product will be shipped. Click here for instruction on how to order using a money order.

15. Will I get junk mail?

Absolutely not. We do not share our client database with anyone. Any personal information you give us is used solely to fulfill your order. If you agree we will send you an occasional email outlining our special sales. See privacy policy for further detail.

16. How will my name and address be used?

Your name and address is used solely to fulfill your order. If you agree we may occasionally mail you information about upcoming product specials. See privacy policy for further detail.

17. Can I return my purchase if I'm not satisfied?

Yes. Before returning a product you must email customer service for an RA# (Return Authorization). Please click here for our returns policy.

18. Can I exchange my purchase?

Yes you can, please click here to view our exchange policy.

19. Product Warranties?

All items sold carry the manufacturers warranty. Please contact the appropriate manufacturer directly for all warranty and repair issues. This will ensure a quick resolution to your warranty issues. Please click here for contact list of manufacturers we carry. If you have any difficulty please let us know. In the event the merchandise was damaged during shipping you will need to contact us for a return authorization #.

20. Privacy?

Click here for our privacy policy.

21. Security?

Click here for our security statement.

22. Do you sell butterfly knives or balisong knives.

NO, we don't sell true butterfly knives, balisong knives, switch blades or any other item that is illegal for sale in Canada. Please refer to page 37 of Canada Customs document D19-13-2-e.pdf   However, we do sell a modified balisong knife which is legal in Canada. click here for details

24. What are the knife laws in Canada

25. Cane Swords are they legal in Canada ?

28. More Questions?

Email: info@knifezone.ca