(Frequently Asked Questions)
Click Here to see our selection of Knives, Swords, Flashlights and much more !!
Why do USA knife websites look cheaper than Canadian websites? ... click here
Why can´t Canadian Prices be the same as US Prices? ... click here
1. Who are we?
2. Where are we?
3. How to contact us?
4. Do you Price match?
5. Cost of shipping?
6. How quickly do you ship?
7. Where will we ship to?
8. Do you do special orders?
9. Will you give a bulk rate discount?
10. In which languages can you do business?
11. Do you sell switch blades or push knives?
12. Is it safe to pay by credit card?
13. Can I order over the phone?
14. What forms of payment do you accept and can I buy without using a credit card?
15. Will I get junk mail?
16. How will my name and address be used?
17. Can I return my purchase if I'm not
18. Can I exchange my purchase?
19. Do you warranty your products?
22. Do you sell butterfly knives or balisong knives
What's the best type of steel to have in a knife
What are the knife laws in Canada
Cane Swords are they legal in Canada
26. Click here to find out what's a CVV2 or CVC2 or CID number
27. What TAXES do I have to pay ?
28. Shipping to the Canadian very far North will require additional fees.
An example of only SOME of the locations requiring additional shipping fees can be seen here.
Canada Post Air Stage locations which required additional shipping fees ?
1. Who are we?
are a Canadian internet business selling quality
knives at discount prices worldwide. Knife
Zone is a division of Digital Canoe Inc which is an incorporated business located in
Saskatchewan Canada owned and operated by Pauline Favreau.
Where are we?
We are located in Tisdale, Saskatchewan. Unlike a traditional store our website is our store.
How to contact us:
Click here for
our phone and email contact info.
Do you price match?
Click here for our price match policy
Cost of shipping?
of shipping will vary depending on the length of your items, your location and shipping method you
select. We will clearly outline your shipping cost before the checkout procedure is complete. Our
shipping costs are very competitive.Click here for details
How quickly do you ship?
Some orders will ship within a few days, however to avoid disappointment, Please allow 2 1/2 - 4 weeks (up to 20 business days) for delivery of your items.
We keep a large inventory, but we sell over 20,000 unique items. Therefore, in order to keep the costs down for our customers, depending on popularity, not every item may be available in our warehouse every day. We will inform you by email when to expect your order. If you require a more prompt delivery date of any item please advise us as soon as possible so we can work diligently to accelerate your order.
Click here to see our shipping policy.
Where will we ship to?
will ship to most anywhere in the world that is not
experiencing political strife. At this time credit
card orders are limited to North America, Western
Europe, Australia, and Japan. Customers from other
countries must purchase using a cashiers check or
money order drawn on Canadian dollars. See our
shipping policy for further details.
Do you do special orders?
we do special orders. We have access to hundreds of
brands that are not listed on our web site. Simply
email our sales department and we will determine if
the item can be obtained and at what
Will you give a bulk rate discount?
please email us for discount rates of large orders
of multiple items (over $500.00)
In which languages can you do business?
our web site is entirely in English, we have some
limited ability to do business in French.
Do you sell switch blades or push
we do not sell switch blades or push knives. These
items are not legal for sale in Canada. Please refer to page 37 of Canada Customs document
Is it safe to pay by credit card?
by credit card is by far the safest method of
payment anytime, anywhere. All of our credit card
transactions are completely secure and only our
payment gateway will see your credit card number.
We do not see your credit card number. See our
security policy for further information.
Can I order over the phone?
you may, however we cannot guarantee personal
service at all times. You may have to leave a
message and we will get back to you. Please
indicate when is the best time to call you back. We
will call you in the evening or weekends if you
Can I buy without using a credit card?
We accept Visa, Mastercard, American Express and Discover.
We also accept postal money orders and certified cheques.
In that case you would either mail or email your order. Once we receive your certified cheque or money
order the product will be shipped. Click here for instruction on how to order using a money order.
Visa debit cards and Master Card debit card are NOT true credit cards and NOT true debit cards and unfortunately our system cannot process them at this time.
We do NOT accept Paypal or electronic funds transfer.
Will I get junk mail?
not. We do not share our client database with
anyone. Any personal information you give us is
How will my name and address be used?
name and address is used solely to fulfill your
Can I return my purchase if I'm not
However, before returning a product you must email customer
service for an RA# (Return Authorization). Please click here for our returns policy.
Can I exchange my purchase?
you can, please click here to view our exchange policy.
items sold carry the manufacturers warranty. Please
contact us so we may direct you to the appropriate manufacturer for
all warranty and repair issues. This will ensure a
quick resolution to your warranty issues. In the event the merchandise was damaged
during shipping you will need to contact us for a
return authorization #.
here for our privacy
here for our security
Do you sell butterfly knives or balisong knives.
NO, we don't sell true butterfly knives, balisong knives, switch blades or any other item that is illegal for sale in Canada. Please
refer to page 10 of Canada Customs document d19-13-2-new.pdf However, we do sell a modified balisong knife which is legal in Canada. click here for details
What are the knife laws in Canada
25. Cane Swords are they legal in Canada ?
Yes, it's legal to own a cane sword in Canada as long as the blade is over 30cms.
Please refer to page 12 of Canada Customs document